Frequently Asked Questions

General Information

- Phone: (910) 835-8358
- Email: info@omnipotent-travel.com
We are available via email any time. Our phone hours are Tuesday – Friday, 5 pm to 8 pm EST. We respond very quickly via email at info@omnipotent-travel.com. You can also message us on Facebook here: Omnipotent Travel
Yes. Omnipotent Travel carries a $1 million general liability insurance policy and Errors & Omissions Insurance for your peace of mind.

We accept a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal. If you’d like to set up automatic payments, we can also accommodate that for your convenience.
No, we do not offer refunds or transfer reservations. Each client is required to accept our Terms and Conditions before their reservation is confirmed. To safeguard your investment, we strongly recommend that all clients purchase travel insurance.
Click travel insurance for more information, to get a quote, and purchase insurance.
You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email.
If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel.
You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.

Once you make your reservation, you will receive a confirmation email with all the trip details, including your payment schedule, if applicable and any important deadlines. As your trip approaches, we’ll send additional information, such as packing tips, itinerary updates, and any necessary forms to complete. Our team will also be available to assist you with any questions or concerns leading up to your departure.
At this time, we do not offer roommate matching services. If you wish to share a room, you’ll need to coordinate directly with your travel partner. Otherwise, we recommend booking single occupancy accommodations to ensure a comfortable experience. We appreciate your understanding!
If your roommate cancels their reservation, your account will be updated to reflect the new occupancy status. This means your package price will be adjusted accordingly based on the revised room occupancy. We recommend having a backup plan or travel insurance to help manage unexpected changes.
You will receive your detailed itinerary approximately 2–4 weeks prior to departure. This allows us time to finalize all bookings, confirmations, and special touches to ensure a smooth and memorable travel experience. If you have any questions before then, feel free to reach out—we're here to help every step of the way!